Frequently asked
Questions, answered straight
The things brands and buyers actually ask us, answered without hedging. If yours is not here, call and ask.
Yes. We sell through established, high-traffic retail marketplaces using proven fulfilment networks, and we work to get your products in front of the buyers already searching for them — without ever stepping outside the standards you set for the brand.
Without exception, and we will sign it. If you publish a minimum advertised price we follow it on every listing, every day. Price erosion damages a brand far beyond the units involved, so protecting your pricing is the basis of the relationship rather than a concession we make.
No. We only list brands that have authorized us to, in the channels they have approved. Every unit is purchased direct from the brand or from an authorized distributor, with invoices on company letterhead for each lot, and we can produce a documented chain of custody on request. We do not source from retail arbitrage or liquidation pallets.
None. We are a buyer, not a service you pay for. We purchase inventory outright at your wholesale terms and take the risk on it ourselves. Listing support, MAP monitoring and seller reporting are included because they protect the inventory we have already paid for.
One email or a short call. Tell us the categories you want represented and we will send our full partner packet — Texas entity details, resale certificate, EIN and references — before you have to decide anything. From there it is terms in writing, then a modest opening order sized to prove sell-through.
OrderBoxed is a Texas-registered wholesale distributor and authorized retail partner based in San Antonio. We purchase products direct from brands at wholesale and sell them through verified retail channels. We are not a liquidator and we do not divert product.
We sell through approved online retail channels only, and we will not list on a channel a brand has not authorized. We never wholesale a brand's product on to third parties.
Yes. Every unit is new, sealed, in its original manufacturer packaging, with lot and batch codes intact. For consumable and topical products we verify remaining shelf life on receipt and will not accept stock that cannot be sold well inside its expiration window.
Not at this time. Our grocery buying is shelf-stable only: ambient pantry goods, snacks, cereal, condiments and packaged beverages that ship and store at room temperature. We do not currently purchase refrigerated, chilled or frozen products, and we will tell you that up front rather than take on stock we cannot handle properly. If cold chain is central to your line, it is worth asking again later, as this is a capability question rather than a permanent no.
On the buying side we work with each brand's standard wholesale terms. We are happy to start with a smaller opening order sized to prove sell-through, then scale against real numbers rather than an optimistic forecast.
Purchase orders can be amended or cancelled before they ship. Once a shipment is in transit, contact us the same day and we will work it out with you directly.
Our product listings are maintained online so pricing and availability stay current. If you need a line sheet or category summary for a specific conversation, email contact@orderboxed.com and we will send one over.
Use the contact form or call (210) 570-4425. Tell us your brand, your categories and whether you have an existing authorized reseller program, and we will come back within two business hours with next steps.
Still have a question?
Ask it directly. We answer every partner inquiry within two business hours, and we will tell you if we are not the right fit.